Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Tuning & Sales Management Team, the Tuning Support Tech I performs various duties within the Tuning Support Division of the Sales Department. This position is essential in directing consumers to the best aftermarket parts for their vehicle and associated tuning needs.
QUALIFICATIONS
- 1+ year of previous Customer Service experience.
- High school diploma or an equivalent combination of education and experience.
- Ability to maintain attendance as defined by company policy.
- Ability to maintain professionalism and use tact when dealing with difficult customers.
- Excellent communication and interpersonal skills.
- Upon hire, successful completion of the Turn5 tuning new hire training program.
- Ability to maintain attendance as defined by company policy.
- Proficiency in computer keyboarding and internet skills -i.e., Microsoft Outlook, Excel, etc.
- Must have or have the ability to acquire automotive knowledge in all supported vehicles.
- Excellent organizational skills with the ability to handle multiple tasks simultaneously.
- Oral and written communication, interpersonal skills.
- Ability to prioritize workload and meet deadlines.
- Have a reliable PC and sufficient internet speed to be effective in the role and meet expectations.
PERKS & BENEFITS
- Health Insurance: Medical, dental, and vision coverage
- Financial: 401(k)/Roth plans with generous company match!
- Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
- Automotive Enthusiast Program:
- Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
- Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
- Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Handles communication via calls, text messages, emails, and online chats from customers interested in tuner and/or corresponding aftermarket accessories.
- Makes outbound calls to existing customers for account updates and follow up information when needed.
- Answers customer emails in a timely & professional manner.
- Uses excitement & product knowledge to answer questions & educate the customer, providing purchasing suggestions as necessary for corresponding or needed modifications.
- Efficiently enters and processes orders/tunes, returns and customer inquiries (ESD updates, cancellations, etc.).
- Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
- Writes custom tunes based on customer information provided, as well as being able to assist customers with loading tunes to a device and to a vehicle.
- Notifies leadership of trends or problems encountered.
- Meets performance expectations of the position regarding customer service quality, customer contacts, etc.
- Participates in product and equipment training as assigned.
- Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation)
- Visual and hearing capability.
- Ability to sit for long periods of time.
- Ability to maintain attendance as defined by company policy.
- Ability to work under pressure to meet strict deadlines.
- Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
- Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
- Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
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