Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
Under the direction of the Operations Manager, Fulfillment, this position is responsible for providing leadership within all aspects of their department. This role is charged with meeting daily cost, service, and safety metrics. Daily time clock management, ensuring accuracies are maintained for proper coding within divisions, etc. Additionally, the Area Manager will lead pre-shift meetings, communication department goals and expectations. This role is also responsible for daily and hourly labor planning, directing Leads on labor moves and administration of bi-weekly individual associate scorecards.
Year 1 is going to be about:
- Oversee daily International Inbound receiving, put-away, and Inventory Control processes to ensure accuracy and efficiency
- Lead start-of-shift meetings to set priorities, communicate goals, and align the team on expectations
- Actively remove barriers and resolve floor-level issues in real time (e.g., process gaps, training misses, staffing constraints, inventory defects)
- Ensure inventory integrity through cycle counts, audits, and reconciliation processes
- Partner with cross-functional teams to resolve discrepancies and prevent recurring inventory issues to reinforce quality standards
- Execute daily and hourly labor planning based on volume, priorities, and staffing needs
- Direct labor moves throughout the shift to protect throughput and service performance (including VTO/PTO adjustments as needed)
- Manage time clock activity and ensure proper coding accuracy across divisions
- Drive cost control through smart labor deployment, process discipline, and strong execution fundamentals
- Review and administer associate SPP Scorecards and productivity metrics to identify trends, coaching opportunities, and corrective actions
- Use and presentation of department scorecards (SOS, EOD, KPI dashboards) to ensure critical metrics stay within SLA expectations
- Leverage performance reporting tools (Excel, Tableau, internal dashboards) to identify gaps and take corrective action quickly
- Validate performance through observation, rate coaching, calibrations, and hands-on process participation to understand constraints and improve execution
- Identify, document, and implement process improvements to enhance efficiency, reduce cost, and improve accuracy
- Communicate barriers, roadblocks, or issues that present themselves during execution to senior leadership
- Partner with other departments (Outbound, Customer Service, Procurement) to resolve issues impacting fulfillment and customer experience.
- Participate in strategic planning sessions to align inbound and inventory control processes with overall business objectives.
- Maintain a safe, organized, and clean work environment aligned with company standards, OSHA, and regulatory requirements
- Perform other related duties as assigned.
We can’t skip over some of the specific skills and experience we know are a “must” to be successful. So, we need you to have:
- Education: Bachelor’s degree in business or related field, or 2 to 4 years relevant work experience.
- Experience: 2 to 4 years’ experience in a related environment.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- Ability to analyze and resolve problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches
- Ability to exercise good judgment and maintain strict confidentiality
- Excellent verbal & written communication skills.
- Ability to establish and maintain effective relationships with peers and employees; ability to present information and make effective recommendations to senior management.
- Ability to work effectively in both a fast pace entrepreneurial environment, approaching problems and conflicts professionally and constructively
#CORP
