Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
Under the direction of the Operations Manager, Fulfillment, this position is responsible for providing leadership within all aspects of their department. This role is charged with meeting daily cost, service, and safety metrics. Daily time clock management, ensuring accuracies are maintained for proper coding within divisions, etc. Additionally, the Area Manager will lead pre-shift meetings, communication department goals and expectations. This role is also responsible for daily and hourly labor planning, directing Leads on labor moves and administration of bi-weekly individual associate scorecards.
Year 1 is going to be about:
- Daily personal meetings with Leads to review quality control standards, performance, and attendance guidelines as well safety compliance.
- Review and administer biweekly SPP associate individual score cards. Looks for patterns, opportunities, and eventually corrective actions.
- Manage workflow in a manner so that department productivity, service level agreement, and quality goals are met or exceeded.
- Take the necessary action to address issues consistent with the progressive coaching and counseling plan.
- Plans, directs, and coordinates the activities of the shipping department in an organized, safe, and sanitary work environment that aligns with Turn5 policies, OSHA, and government regulations.
- Clearly communicate the responsibilities of the Inbound Leads, these items include labor planning, labor moves including VTO and PTO, rate coaching and training.
- Using SOS, EOD, and Department scorecards to ensure to ensure all critical KPI’s are met within the SLA’s.
- Maintain and/or reduces cost and drives productivity within the department, with special focus on direct process path tasks and indirect tasks leveraging SPP rates, observations, calibrations and sometimes performing in the role for a set period to better understand the process.
- Provides management of employees directly or through the Leads to ensure effective selection of work, retention and development of employees, disciplinary action and performance management unitizing the Tableau reports.
- Communicate barriers, roadblocks or issues that present themselves on the floor during the execution.
We can’t skip over some of the specific skills and experience we know are a “must” to be successful. So, we need you to have:
- Education: Bachelor’s degree in business or related field, or 2 to 4 years relevant work experience.
- Experience: 2 to 4 years’ experience in a related environment.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- Ability to analyze and resolve problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches
- Ability to exercise good judgment and maintain strict confidentiality
- Excellent verbal & written communication skills.
- Ability to establish and maintain effective relationships with peers and employees; ability to present information and make effective recommendations to senior management.
- Ability to work effectively in both a fast pace entrepreneurial environment, approaching problems and conflicts professionally and constructively
#CORP
