Desktop Support Specialist I

Desktop Support Specialist 

Onsite – Lancaster, PA 

About Turn5 

Turn5 is one of the largest and fastest-growing e-commerce retailers in the Greater Philadelphia area, serving automotive enthusiasts through brands like AmericanMuscle.com, AmericanTrucks.com, ExtremeTerrain.com, and Eckler’s.com. We are committed to creating meaningful customer experiences and supporting our employees’ growth. 

Onsite Requirements  

This role is fully onsite at our 228,000 sq. ft. fulfillment center in Lancaster, PA. Twice per month, you’ll also join the full Turn5 team onsite at our headquarters in Paoli for collaboration days. Your first two weeks will take place at our headquarters for training. 

What You’ll Do 

• Provide hardware and software support to all internal users across office and warehouse environments 

• Monitor the Help Desk ticket queue and respond to requests submitted via ticket, chat, email, or in person 

• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, network connectivity, and standard business applications 

• Support warehouse operations by maintaining and troubleshooting label printers, RF scanners, and the Warehouse Management System (WMS) 

• Perform device setup, configuration, and deployment for computers, peripherals, and warehouse equipment 

• Document solutions and contribute to internal knowledge base 

• Provide hands-on support in the warehouse to ensure minimal downtime of critical equipment and systems 

• Assist senior department personnel with assigned tasks as time permits 

What We’re Looking For 

We value strong fundamentals, curiosity, and the ability to grow. In addition to the requirements listed below, we’re especially interested in your problem-solving skills, willingness to collaborate, and eagerness to learn. If you have a solid foundation and are excited to develop your technical abilities, we want to hear from you. 

• 6–12 months of IT end-user support experience 

• Computer proficiency 

• Knowledge of Windows desktop and Server OS, Microsoft Office Suite, Office 365 

• PC deployment experience preferred 

• Excellent organizational, oral, and written communication skills 

• Ability to prioritize workload, manage multiple tasks, and meet deadlines 

• Ability to perform physical tasks, including frequent walking throughout a 228,000 sq. ft. fulfillment center and accessing equipment with a ladder or scissor lift (up to 30 feet) 

Why You’ll Love Working Here 

• Competitive compensation, bi-weekly bonus program & a clearly defined career path for advancement 

• Comprehensive benefits package including medical, dental, vision, and a 401k match 

• A people-first culture where curiosity, ownership, and collaboration are valued 

• Opportunities to expand your technical skillset 

Who You’ll Work With 

You’ll be part of a collaborative IT support team, working alongside Desktop Support Specialists based onsite at our Kansas warehouse. You’ll report to the Desktop Support Lead and interact regularly with our IT Director, both of whom are based at our corporate headquarters in Paoli, PA. Our team values clear communication, work-life balance, and helping each other succeed. 

About Turn5 

Turn5 is one of the largest and fastest growing eCommerce retailers in the Greater Philadelphia area.  Best known for our award-winning, eCommerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. 

Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe as we can. 

#CORP