Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
- Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
- Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
- Perfect Attendance Bonus: Now through 01/03/2026, you have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance!
- Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
POSITION SUMMARY
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, & Drive with us! Under the direction of the Sales Management Team, the LiveChat Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
- Education: High school diploma or an equivalent combination of education and experience.
- Must have or have the ability to acquire automotive knowledge in all supported vehicles.
- Excellent sales ability and some product knowledge or ability to learn.
- Ability to maintain attendance as defined by company policy.
- Ability to maintain professionalism and use tact when dealing with difficult customers.
- Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
- Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
- Excellent organizational skills with the ability to handle multiple tasks simultaneously.
- Oral and written communication, interpersonal skills.
- Ability to prioritize workload and meet deadlines.
- Upon hire, successful completion of the Turn5 sales new hire training program.
- Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, IN, NV, or UT
- Bi-lingual a plus
PERKS & BENEFITS
- Health Insurance: Medical, dental, and vision coverage
- Financial: 401(k)/Roth plans with generous company match!
- Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
- Automotive Enthusiast Program:
- Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
- Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
- Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
- Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
- Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
- Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
- Uses excitement and product knowledge to sell automotive accessories.
- Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
- Builds rapport with customers to foster repeat business up to and including service-related issues.
- Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
- Efficiently enter and process orders, returns and customer inquiries (ESD Updates, Cancellations, etc.).
- Answers questions/educates customers, providing purchasing suggestions as necessary.
- Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – chats, phone, texting tool, tickets, quotes, etc.
- Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
- Notifies Sales leadership team of trends or problems encountered.
- Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
- Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation)
- Visual and hearing capability.
- Ability to sit for long periods of time.
- Ability to maintain attendance as defined by company policy.
- Ability to work under pressure to meet strict deadlines.
- Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
- Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
- Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during unforeseen circumstances.
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