Aftermarket Auto Part Showroom Sales Lead

WHO IS TURN5?

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.

Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.

SCHEDULE: Tuesday - Saturday 10:00AM-6:30PM CST

POSITION SUMMARY 

Under the direction of the Sales Management Team, the Showroom Sales Lead is responsible for managing showroom operations, assisting customers, and maximizing sales opportunities through expert product knowledge and excellent customer experience. This role ensures a well-organized, visually appealing showroom while driving sales of automotive accessories through recommendation and customer rapport. 

QUALIFICATIONS

• Education: High school diploma or an equivalent combination of education and experience.  
• Must have or have the ability to acquire automotive knowledge in all supported vehicles.  
• Excellent product knowledge and sales ability. 

• Ability to maintain professionalism and use tact when dealing with difficult customers. 
• Proficiency in computer keyboarding and internet skills (i.e., Microsoft Outlook, Excel, etc.)
• Excellent organizational skills with the ability to handle multiple tasks simultaneously. 
• Oral and written communication, interpersonal skills.
• Ability to prioritize workload and meet deadlines. 

• Excellent communication and interpersonal skills.  

• Upon hire, successful completion of the Turn5 customer service/sales new hire training program. 

• Bi-lingual a plus 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for opening & closing the showroom. 

• Responsible for selecting and arranging automotive parts and accessories for display in the showroom and on the shelves. 

• Responsible for maintaining a clean, organized, and visually appealing showroom environment. 

• Responsible for assisting showroom walk-in customers with order placing, product inquiries, product returns, etc.   

• Ensures customer pick-ups are accurate.  

• Identifies incomplete liquidation and open-box items with multiple components and assembles them into complete kits for resale or scratch & dent placement, while ensuring all newly assembled kits meet quality standards and are properly labeled for inventory tracking. 

• Uses excitement and product knowledge to sell automotive accessories.  

• Answers website product questions within SLA goal.   

• Takes incoming calls, text messages, emails, and chats concerning all automotive accessories from customers who are inquiring about our products or interested in returning products, inquiring about product installation, etc. to save sales.  

• Contacts vendors and/or manufacturers when necessary to assist with technical issues, shipments missing pieces, and/or potential issue resolutions.  

• Builds rapport with customers to foster repeat business & own their experience with Turn5 up to and including service-related issues.  

• Uses sales in one accessory category to make other recommendations and sales for corresponding mods (lowering kits, lift kits, suspension components, etc.) 

• Makes outbound calls & text messages to existing customers to follow up on sales leads (quotes) and close sales.  

• Takes inbound calls, text messages & chats from any/all queues as needed and directed by leadership. 

• Displays professional, courteous demeanor when handling customer in-person contact, calls, text messages & chats.  Provides prompt, efficient service to all customer inquiries. 

• Efficiently enters and processes orders/returns. 

• Answers questions/educates customers, providing purchasing suggestions when necessary. 

• Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – phone, chats, texting tools, quotes, etc.  

• Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. 

• Notifies Sales leadership team of trends or problems encountered. 

• Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.  

• Participates in special projects and performs other duties as assigned by management.  

PERKS & BENEFITS

• Health Insurance: Medical, dental, and vision coverage 
• Financial: 401(k)/Roth plans with generous company match!
• Work Life Balance: PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
• Automotive Enthusiast Program:
  • Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14. 
  • Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles. 
  • Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees. 
• Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance

ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation)

• Visual and hearing capability. 

• Ability to sit for long periods of time. 

• Ability to maintain attendance as defined by company policy. 

• Ability to work under pressure to meet strict deadlines. 

• Ability to lift, up to 75lbs repeatedly during duration of shift. 

• Ability to operate general office equipment i.e., fax machine, photocopier, computer printer. 

• Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances. 

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