Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
Reporting to the Sr. Director, Customer Experience & Operations, the Director, Customer Service will oversee the customer service delivery, strategic planning, and execution of all Customer Service operations to provide best-in-class service experience for our customers. The Director, Customer Service will lead a team of supervisors, service agents, and administrators to achieve and measure desired quality and service levels, continuous improvement, employee development, knowledge management, and expense control.
Year 1 is going to be about:
We can’t skip over some of the specific skills and experience we know are a “must” to be successful. So, we need you to have:
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