Reverse Logistics Lead

Job Locations US-KS-Lenexa
Category
Product Management

Overview

Turn 5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area experiencing 15+ years of double-digit growth driven by our customer and data-first approach. Best known for our award-winning e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com and AmericanTrucks.com, we’ve been engaging car enthusiasts with exceptional products, services, and experiences since 2004.

 

Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.

 

Reporting to Sr. Manager Merchant Operations, this role is responsible for various duties within the Reverse Logistics department. The ideal candidate will be a hardworking team-player that is detail oriented in their work and self-motivated.

Responsibilities

  • Lead the team in completing all Reverse Logistics tasks accurately and efficiently, ensuring company standards are maintained
  • Monitor work volume and flex associates throughout tasks to ensure Reverse Logistics SLAs are met
  • Review associates’ metrics, creating action plans with the appropriate manager for underperforming individuals and have performance conversations as needed
  • Mange RTV orders including wave, pick, pack, ship and resolve problem orders in T5OM
  • Work with management to improve processes to maximize efficiency
  • Communicate and escalate any problems that arise to management with a sense of urgency
  • Be the liaison and spokesperson for the Reverse Logistics team
  • Monitor supply levels for associates ensuring they have supplies necessary to achieve operational standards
  • Operate powered equipment to assist as needed
  • Maintain clean and safe work conditions, assigning and performing house cleaning duties as required
  • All other duties assigned

 

Specific Job Knowledge

  • Intermediate proficiency in Word, Excel, and PowerPoint required.
  • Excellent organizational skills with the ability to handle multiple tasks simultaneously
  • Ability to write reports, and business correspondence.
  • Demonstrate satisfactorily oral and written communication and interpersonal skills.
  • Ability to operate powered equipment (i.e. rider jack, order picker, and fork truck)
  • Ability to follow basic SOPs

Qualifications

  • Education: High school diploma or an equivalent combination of education and experience
  • Experience: 2-4 years warehouse and 0-2 years of leadership experience

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