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Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com and AmericanTrucks.com, we’ve been engaging car enthusiasts with exceptional products, services, and experiences since 2004.   Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.   Things change quickly around here and we are always looking for top talent to join our team! Don’t see a role that fits? Shoot us your resume or LinkedIn profile here. Here are some areas that we will be hiring for: Product Management Marketing Merchandising IT E-commerce Accounting/Finance Photo/Video Customer Service Distribution Center

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.   Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.   Reporting directly to the Accounting Director, the Accounting Manager will be responsible for supporting the accounting close process; monthly financial reporting; internal control improvements; data analysis & automation; partnering with operational teams; audit process, and other key initiatives and projects for the Company.   Year 1 is going to be about: - Leverage automation to accelerate existing processes and improve related analyses. - Prepare and/or detail review complex journal entries or account reconciliations with limited supervision and ensure the accuracy of information through well-documented workpapers. Proactively identify, communicate, and resolve any issues or reconciling items. - Identify and clearly explain the drivers behind balance sheet and P&L fluctuations against the forecast, prior periods, and own expectation. - Present monthly reporting to management, being the subject matter expert on the area.  Communicate accurate, relevant, actionable information to the business and follow through on takeaways. - Prepare monthly Company financial statements and supplemental financial reporting and analysis around key operational areas. - Support the design and operational effectiveness of internal controls over financial reporting. - Assist in the completion of annual financial statement audit of the Company’s consolidated results/position - Initially oversee 4 team members.   We can’t skip over some of the specific skills and experience we know are a “must” to be successful.  So, we need you to have: - Education: Bachelor’s Degree in Accounting (required) and finance (preferred) - Experience: - Minimum 6 years of experience preferred, including 2+ years at Big 4 and 2+ years in private industry finance or corporate accounting. - CPA required. - E-commerce industry experience preferred. - Knowledge and understanding of Generally Accepted Accounting Principles (GAAP). - Strong finance and business-oriented mindset - Excellent organizational and prioritization skills. - Excellent written and verbal communication skills. - Ability to be a subject matter expert across multiple areas. - High degree of personal integrity and professional skepticism. - Open to change and committed to continuous process improvement. - Proficiency with Microsoft Office is required, particularly Excel. - Proficiency with Tableau is preferred. - Experience with Microsoft Dynamics GP or other ERP preferred. - Ability to work well in a team environment with a positive demeanor and a customer-centric focus. #CORP

Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, & Drive with us and help support automotive enthusiasts with purchases for their dream builds.   Earn up to $21/hour! Weekly pay starting at $15/hour + $1.50/hour hybrid work differential + shift differential opportunities up to $2/hour. You also have the opportunity to earn an additional $2.50/hour each week based on performance! Paid training starts as soon as April 29th!   WHO IS TURN5? Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.   POSITION SUMMARY Under the direction of the Customer Service Management team, the Customer Service Representative aids our customers after their purchasing experience. Essential in assisting customers to the best customer service experience post purchase.   This position reports to our Paoli, PA headquarters and follows a hybrid work schedule with opportunities to work both in the office and from home. Our three-week New Hire Training program is fully onsite in our Paoli, PA office. Following this period, employees meetingperformance expectations are eligible to reduce their onsite work frequency to3 days/week.    PERKS & BENEFITS - Health Insurance: Medical, dental, and vision coverage  - Financial: 401(k)/Roth plans with generous company match! - Work Life Balance: Hybrid work schedule, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursement - Equipment: All hybrid Customer Service employees are provided a company laptop, additional monitors, keyboard/mouse, and headset! No need to supply your own.  - Office Perks: Onsite barista & FREE made-to-order coffee, in-house bowling alley & golf simulator  - Automotive Enthusiast Program: - Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 3 websites: AmericanMuscle, AmericanTrucks, and ExtremeTerrain. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.  - Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on our 3 websites to help you continuously mod one of your vehicles.  - Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.  - Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance  QUALIFICATIONS - Education: High school diploma or an equivalent combination of education and experience. - A minimum of 1 year of previous Customer Service experience. - Must have or have the ability to acquire automotive knowledge in all supported vehicles. - Ability to maintain professionalism and use tact when dealing with difficult customers  - Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).  - Excellent organizational skills with the ability to handle multiple tasks simultaneously. - Oral and written communication, interpersonal skills. - Ability to prioritize workload and meet deadlines. - Upon hire, successful completion of the Turn5 customer service new hire training program. - Bi-lingual a plus. ESSENTIAL DUTIES AND RESPONSIBILITIES - Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc. - Displays professional, courteous demeanor when handling customer calls. Provides prompt, efficient service to all customer inquiries - Efficiently enter and process customer requests - Answer questions & educate customers around policies & procedures. - Continues education through company sponsored program, LMS. - Notifies Customer Service Leadership of trends or problems encountered - Meets performance expectations of the position regarding customer service quality, productivity, and availability - Participates in special projects and performs other duties as assigned. - Performs various assigned tasks directed from manager ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation) - Visual and hearing capability. - Ability to sit for long periods of time. - Ability to maintain attendance as defined by company policy. - Ability to work under pressure in order to meet strict deadlines. - Ability to operate general office equipment i.e. fax machine, photocopier, computer printer - Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. In order to satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances. #CS

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.   Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.   Reporting to the Chief Information Officer the Data Engineer is primarily responsible for developing and maintaining robust data integration pipelines between various systems such as internal OLTP databases, third-party vendor platforms, and an Enterprise Data Warehouse (EDW), scoping requirements for advanced reports, developing metrics and dashboards, and making recommendations for process improvement based on analysis of historical data.   Year 1 is going to be about: - Develop, Extract, Transform, & Load (ETL) scripts and their execution schedules utilizing applications such as SSMS, SSIS and Azure Data Factory. - Ensure maximum availability and performance reliability of dashboards and visualizations available via Tableau Server, coordinating with IT Support for maintenance and administrative tasks. - Triage, prioritize, manage, and resolve any data related requests and issues generated to the IT Department. - Collaborate with representatives from across Turn5’s departments to contribute in analytics and data integration projects. - Understand business processes and scope data requirements for reports. - Develop reports and dashboards using Tableau and T-SQL with complex calculated fields, table calculations, parameters, filters, window functions, and more as needed. - Discover opportunities and provide recommendations for improvement within Turn5 Inc.’s strategy to drive incremental operational success. We can’t skip over some of the specific skills and experience we know are a “must” to be successful. So, we need you to have: - BA/BS in IT, marketing, e-commerce, economics, mathematics, or other related degrees AND at least 1 year of experience working in similar capacity. BA/BS degree requirement can be substituted for 3 + years of related work experience. - Excellent oral and written communication, interpersonal skills. - Excellent analytical skills: including being able to quality-assure, clean, and analyze large data sets to draw conclusions and propose recommendations. - 1-3 years of experience working with ETL tools such as MS SQL Server Integration Services. Specific proficiencies required: - Creating packages to support ETL process to and from data sources such as, but not limited to, CSV and text files, XML, JSON, MS Excel, MS SQL Server tables, and Tableau Extracts. - 1-3 years of experience building data visualizations in Tableau or similar tools. - 1-3 years of experience supporting Tableau Server by performing upgrades, installs, and configuration changes - Proficiency in MS Excel (Pivot tables, VLOOKUP, text to table conversions, etc) . - Data-centric experience working with various applications (OMS, WMS, etc.) implemented within an eCommerce setting would be a plus. - Experience with scripting languages (PowerShell, batch/cmd, python) would be a plus. - Hands on experience developing and querying Data Warehouse(s) would be a plus.

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.   Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe. To continue our growth path, we need a Data Analyst to leverage analytics technology to create, update, and analyze reports for various business units and processes. As a part of the Product Manage Team, the Data Analyst will be responsible for leveraging MS SQL Server and Tableau to create, update, maintain, and analyze reports for various business units and/or processes throughout Turn5.  This position will have a focus on sales, marketing, and product analysis.  The Data Analyst is primarily responsible for scoping requirements for reports, developing metrics and dashboards, and collaborating with representatives from across Turn5’s departments to contribute to analytics and data projects.   Year 1 is going to be about: - Update, maintain, and analyze all product management and merchandising reports and other department reports as needed - Develop reports and dashboards using data visualization tools, such as Tableau, and data querying languages such as SQL and TSQL. - Triage, prioritize, manage, and resolve any data related requests and issues generated to the Product Management department. - Discover opportunities for improvement within reporting and product management department processes and act to provide further insight or improvements. - Consistently and reliably work with the IT department to maintain databases and keep data clean. - Become a liaison between product management requests and the IT department, making sure all requirements from an IT perspective are met We can’t skip over some of the specific skills and experience we know are a “must” to be successful. So, we need you to have: - 1+ year(s) of experience working with large data sets in MS SQL Server Environments - BA/BS in IT, marketing, e-commerce, economics, mathematics, or other related degrees - Excellent analytical skills: including being able to quality-assure, clean, and analyze large data sets in order to draw conclusions and develop recommendations - Proficiency in MS SQL Server - Proficiency in Excel - Proficiency in Tableau - Proficiency in Google Analytics - Oral and written communication, interpersonal skills - Ability to quality-assure, clean, and analyze large data sets - Understanding of e-commerce marketing channels - Proficiency in Access a plus but not a requirement

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.   Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe. To continue our growth path, we need a Data Analyst to leverage analytics technology to create, update, and analyze reports for various business units and processes. As a part of the Product Manage Team, the Data Analyst will be responsible for leveraging MS SQL Server and Tableau to create, update, maintain, and analyze reports for various business units and/or processes throughout Turn5.  This position will have a focus on sales, marketing, and product analysis.  The Data Analyst is primarily responsible for scoping requirements for reports, developing metrics and dashboards, and collaborating with representatives from across Turn5’s departments to contribute to analytics and data projects.   Year 1 is going to be about: - Update, maintain, and analyze all product management and merchandising reports and other department reports as needed - Develop reports and dashboards using data visualization tools, such as Tableau, and data querying languages such as SQL and TSQL. - Triage, prioritize, manage, and resolve any data related requests and issues generated to the Product Management department. - Discover opportunities for improvement within reporting and product management department processes and act to provide further insight or improvements. - Consistently and reliably work with the IT department to maintain databases and keep data clean. - Become a liaison between product management requests and the IT department, making sure all requirements from an IT perspective are met We can’t skip over some of the specific skills and experience we know are a “must” to be successful. So, we need you to have: - 1+ year(s) of experience working with large data sets in MS SQL Server Environments - BA/BS in IT, marketing, e-commerce, economics, mathematics, or other related degrees - Excellent analytical skills: including being able to quality-assure, clean, and analyze large data sets in order to draw conclusions and develop recommendations - Proficiency in MS SQL Server - Proficiency in Excel - Proficiency in Tableau - Proficiency in Google Analytics - Oral and written communication, interpersonal skills - Ability to quality-assure, clean, and analyze large data sets - Understanding of e-commerce marketing channels - Proficiency in Access a plus but not a requirement

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.   Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.   Reporting to the Sr. Product Strategist, the Digital Analyst is responsible for collecting, organizing, and processing data in a way that enables Turn5’s software product team to make better and more informed decisions. This position will work in a dynamic, agile team environment using behavioral data to surface insights about our customers – automotive modding enthusiasts.   Year 1 is going to be about: - Working with the research team to support ongoing programs of optimization and analyses, including a/b testing, and data tracking implementation. Reporting results changes made to our ecommerce sites every two weeks. - Facilitating optimization and analysis programs across multiple teams to define and launch initiatives, including creating simple, digestible slides to summarize results and present opportunities to improve. - Conducting research using Google Analytics and related tools to identify impacts and opportunities. - Working with the product and marketing teams to unpack the goals and hypotheses of a test or change into measurable KPIs, then develop specifications for the data required to report on these KPIs (tracking requirements, metric definitions). - Working with the data science teams to generate reports that enable useful analysis of impacts and opportunities. - Building reports from GA4 to answer business or product questions, support user research with audience sizing and insights, and support other GA4 users in the org using the platform for their own discovery. - Supporting ongoing data initiatives, such as our a/b testing programs, by coordinating and facilitating team collaboration across internal and external touchpoints. - Analyzing and presents findings and opportunities to the product team and stakeholders.  We can’t skip over some of the specific skills and experience we know are a “must” to be successful.  So, we need you to have: - 3-5 years of experience working with digital behavioral data and related processes / practices, ideally in an ecommerce environment - Experience collecting, mining, and manipulating data from disparate sources, with a willingness to analyze technical details and drivers as well as the user scenarios in play. - Proficiency with Microsoft Excel, Google Analytics, and related data analysis tools (e.g., lookerstudio) - Experience working with technical team(s) to identify tracking implications or changes required as a result of code changes. - Experience within an agile team environment and mindset preferred. - Aftermarket automotive interest / experience is a plus.

WHO IS TURN5? Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.   Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.   POSITION SUMMARY Under the direction of the Sales Management Team, the Tech Support Specialist aids our customers through their automotive accessories pre-purchasing & post-purchasing experience. Essential in assisting with and mitigating customer returns through troubleshooting, product education, and vendor outreach and issue resolution. This position will also assist the Warehouse Team with onsite order pulling and inspection.    QUALIFICATIONS - Education: High school diploma or an equivalent combination of education and experience. - Advanced and/or expert automotive knowledge. Extensive and advanced understanding of automotive parts and accessories in most, if not all, supported vehicles. - Ability to maintain professionalism and use tact when dealing with difficult customers - Ability to demonstrate basic material handling, packaging, and warehouse equipment skills. - Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)  - Excellent organizational skills with the ability to handle multiple tasks simultaneously. - Oral and written communication, interpersonal skills. - Ability to prioritize workload and meet deadlines. - Upon hire, successful completion of the Turn5 customer service/sales new hire training program - Bi-lingual a plus PERKS & BENEFITS - Health Insurance: Medical, dental, and vision coverage  - Financial: 401(k)/Roth plans with generous company match! - Work Life Balance: PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements - Automotive Enthusiast Program: - Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.  - Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.  - Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.  - Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance ESSENTIAL DUTIES AND RESPONSIBILITIES - Takes incoming calls, text messages, emails, and chats concerning all automotive accessories from customers who are inquiring about our products or interested in returning product, inquiring about product installation, etc. in order to save the sale. - Answers technical questions/educates internal representatives & customers, providing purchasing suggestions when necessary. - Displays professional, courteous demeanor when interacting with internal representatives or customers. Provides prompt feedback and support to our customers and representatives. - Has advanced knowledge of products and applications allowing for predictive troubleshooting, i.e., asking and answering questions the customer may not know. - Contacts vendors and/or manufacturers when necessary to assist with technical issues, shipments missing pieces, and/or potential issue resolutions. - Handles escalated customer issues when appropriate. - Efficiently enters and processes orders/returns. - Builds rapport with customers to foster repeat business & own their experience with Turn5 up to and including service-related issues. - Continues education through company sponsored programs, improving expertise in product knowledge as well as skills to communicate with and educate the staff members they are supporting most effectively. - Meets performance expectations of the position regarding customer service quality, customer contacts, SLA times, etc. - Notifies Sales leadership team of trends or problems encountered. - Inspects inventory for accuracy and damages, reporting any discrepancies. - Operates powered equipment as needed, including operation of a forklift. - Participates in special projects and performs various other duties as assigned.  ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation) - Visual and hearing capability. - Ability to sit for long periods of time. - Ability to maintain attendance as defined by company policy. - Ability to work under pressure in order to meet strict deadlines. - Ability to operate general office equipment i.e. fax machine, photocopier, computer printer - Ability to stand, bend, climb, crawl, lift up to 75lbs repeatedly, and perform repetitive motions during the shift. - Ability to remain standing for extended periods and walk long distances for tasks. - Ability to work in various temperatures. - Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. In order to satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances #Sales

The Warehouse Associate handles specific duties such as picking, packing, loading, and unloading of semi-trailers, and restocking products into primary pick locations.  A successful candidate must be dependable, have good adherence to attendance policies, be self-motivated, and able to work with minimal supervision.   $15-$17/hr. base rate + opportunity for WEEKLY perfect attendance bonus up to $2.50/hr. + additional differentials!    Flexible shift options available: - - - -  Outbound - Sunday-Tuesday, 8AM-7:30PM and Wednesday, 8AM-1PM - Wednesday, 1:30PM-7:30PM and Thursday-Saturday, 8AM-7:30PM - Inbound - Monday-Friday, 7AM-3:30PM - Returns - Monday-Friday, 7AM-3:30PM    Perks and Benefits: - Medical: Health and Dental plans - Financial: 401(k)/Roth plans with company match program - Work life balance: PTO (Paid Time Off), paid holidays, and balanced work schedules - Additional incentives: Up to 50% off products for American Muscle, Extreme Terrain, American Truck, and Ecklers. Warehouse Associate Qualifications/Education: - Basic computer knowledge is required, intermediate knowledge is a plus - Ability to demonstrate basic material handling, packaging, and warehouse equipment skills - General knowledge of reading, understanding, and utilizing RF scanners - High school diploma or an equivalent combination of education and experience Warehouse Associate Job Requirements: - Unload and receive incoming inventory - Package, tag, and label items for resale - Restock product into primary pick locations - Monitor pick location stock levels and confirming product availability - Strong inventory control skills - Unload incoming materials and verify accuracy - Label and stock incoming materials while maintaining quality and productivity standards - Accurately and legibly complete company and carrier documentation - Report damages and inventory variances immediately - Pick available orders to fulfill customer purchases - Packing orders for shipment - Load semi-trailer with packages - Box assembly - Ability to operate warehouse equipment efficiently - Ability to keep up with performance standards and work overtime as required - Perform daily warehouse maintenance and housekeeping - Ability to perform all other duties delegated by management  Physical Demands and Work Environment for Warehouse Associates: - Ability to lift, up to 75lbs repeatedly during duration of shift - Working in a non-temperature regulated warehouse   Turn5 is one of the largest and fastest growing e-commerce retailers in the United States. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Apply today to join our incredible team as a warehouse associate!       #KSFC #WAREHOUSE #WAREHOUSE ASSOCIATE  

The Warehouse Associate handles specific duties such as picking, packing, loading, and unloading of semi-trailers, and restocking products into primary pick locations.  A successful candidate must be dependable, have good adherence to attendance policies, be self-motivated, and able to work with minimal supervision.   $15-$17/hr. base rate + opportunity for WEEKLY perfect attendance bonus up to $2.50/hr. + additional differentials!    Flexible shift options available: - - - -  Outbound - Sunday-Tuesday, 8AM-7:30PM and Wednesday, 8AM-1PM - Wednesday, 1:30PM-7:30PM and Thursday-Saturday, 8AM-7:30PM - Inbound - Monday-Friday, 7AM-3:30PM - Returns - Monday-Friday, 7AM-3:30PM    Perks and Benefits: - Medical: Health and Dental plans - Financial: 401(k)/Roth plans with company match program - Work life balance: PTO (Paid Time Off), paid holidays, and balanced work schedules - Additional incentives: Up to 50% off products for American Muscle, Extreme Terrain, American Truck, and Ecklers. Warehouse Associate Qualifications/Education: - Basic computer knowledge is required, intermediate knowledge is a plus - Ability to demonstrate basic material handling, packaging, and warehouse equipment skills - General knowledge of reading, understanding, and utilizing RF scanners - High school diploma or an equivalent combination of education and experience Warehouse Associate Job Requirements: - Unload and receive incoming inventory - Package, tag, and label items for resale - Restock product into primary pick locations - Monitor pick location stock levels and confirming product availability - Strong inventory control skills - Unload incoming materials and verify accuracy - Label and stock incoming materials while maintaining quality and productivity standards - Accurately and legibly complete company and carrier documentation - Report damages and inventory variances immediately - Pick available orders to fulfill customer purchases - Packing orders for shipment - Load semi-trailer with packages - Box assembly - Ability to operate warehouse equipment efficiently - Ability to keep up with performance standards and work overtime as required - Perform daily warehouse maintenance and housekeeping - Ability to perform all other duties delegated by management  Physical Demands and Work Environment for Warehouse Associates: - Ability to lift, up to 75lbs repeatedly during duration of shift - Working in a non-temperature regulated warehouse   Turn5 is one of the largest and fastest growing e-commerce retailers in the United States. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Apply today to join our incredible team as a warehouse associate!      

Paystarting between $17.00 – $19.00/hour with shift differential opportunities and the potential to earn up to $24.00/hour with career path advancement!   Bonus up to $30k+ per year with our competitive sales-based bonus program and work 100% from HOME helping support automotive enthusiasts purchase parts for their dream builds!   WHO IS TURN5? Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.   POSITION SUMMARY Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, & Drive with us! Under the direction of the Sales Management Team, the LiveChat Sales Tech I aids customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.   QUALIFICATIONS - Education: High school diploma or an equivalent combination of education and experience. - Must have or have the ability to acquire automotive knowledge in all supported vehicles. - Excellent sales ability and some product knowledge or ability to learn. - Ability to maintain attendance as defined by company policy. - Ability to maintain professionalism and use tact when dealing with difficult customers. - Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)  - Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.  - Excellent organizational skills with the ability to handle multiple tasks simultaneously. - Oral and written communication, interpersonal skills. - Ability to prioritize workload and meet deadlines. - Upon hire, successful completion of the Turn5 sales new hire training program. - Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, IN, NV, or UT - Bi-lingual a plus PERKS & BENEFITS - Health Insurance: Medical, dental, and vision coverage  - Financial: 401(k)/Roth plans with generous company match! - Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements - Automotive Enthusiast Program: - Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.  - Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.  - Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.  - Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance ESSENTIAL DUTIES AND RESPONSIBILITIES  - Handles customer communication via calls, text messages, and online chats regarding automotive accessory orders, product inquiries, and returns. - Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. - Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. - Uses excitement and product knowledge to sell automotive accessories. - Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc. - Builds rapport with customers to foster repeat business up to and including service-related issues. - Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. - Efficiently enter and process orders, returns and customer inquiries (ESD Updates, Cancellations, etc.). - Answers questions/educates customers, providing purchasing suggestions as necessary. - Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – chats, phone, texting tool, tickets, quotes, etc. - Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. - Notifies Sales leadership team of trends or problems encountered. - Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles. - Participates in special projects and performs other duties as assigned. - Performs various assigned tasks directed from leadership team. ESSENTIAL JOB FUNCTIONS(As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation) - Visual and hearing capability. - Ability to sit for long periods of time. - Ability to maintain attendance as defined by company policy. - Ability to work under pressure in order to meet strict deadlines. - Ability to operate general office equipment i.e. fax machine, photocopier, computer printer - Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. In order to satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances. #Sales  

Paystarting between $17.00 – $19.00/hour with shift differential opportunities and the potential to earn up to $24.00/hour with career path advancement!   Bonus up to $30k+ per year with our competitive sales-based bonus program and work 100% from HOME helping support automotive enthusiasts purchase parts for their dream builds!   WHO IS TURN5? Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.   POSITION SUMMARY Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, & Drive with us! Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.   QUALIFICATIONS - Education: High school diploma or an equivalent combination of education and experience. - Must have or have the ability to acquire automotive knowledge in all supported vehicles. - Excellent sales ability and some product knowledge or ability to learn.  - Ability to maintain attendance as defined by company policy. - Ability to maintain professionalism and use tact when dealing with difficult customers. - Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)  - Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.  - Excellent organizational skills with the ability to handle multiple tasks simultaneously. - Oral and written communication, interpersonal skills. - Ability to prioritize workload and meet deadlines. - Upon hire, successful completion of the Turn5 sales new hire training program. - Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, IN, NV, or UT - Bi-lingual a plus PERKS & BENEFITS - Health Insurance: Medical, dental, and vision coverage  - Financial: 401(k)/Roth plans with generous company match! - Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements - Automotive Enthusiast Program: - Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.  - Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.  - Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.  - Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance ESSENTIAL DUTIES AND RESPONSIBILITIES  - Handles customer communication via calls, text messages, and online chats regarding automotive accessory orders, product inquiries, and returns. - Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. - Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. - Uses excitement and product knowledge to sell automotive accessories. - Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc. - Builds rapport with customers to foster repeat business up to and including service-related issues. - Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. - Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.). - Answers questions/educates customers, providing purchasing suggestions as necessary. - Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – phone, chats, texting tool, livechat tickets, quotes, etc. - Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. - Notifies Sales leadership team of trends or problems encountered. - Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles. - Participates in special projects and performs other duties as assigned. - Performs various assigned tasks directed from leadership team. ESSENTIAL JOB FUNCTIONS(As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation) - Visual and hearing capability. - Ability to sit for long periods of time. - Ability to maintain attendance as defined by company policy. - Ability to work under pressure in order to meet strict deadlines. - Ability to operate general office equipment i.e. fax machine, photocopier, computer printer - Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. In order to satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances. #Sales

WHO IS TURN5? Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.   Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.   POSITION SUMMARY Under the direction of the Sales Management Team, the Tech Support Specialist aids our customers through their automotive accessories pre-purchasing & post-purchasing experience. Essential in assisting with and mitigating customer returns through troubleshooting, product education, and vendor outreach and issue resolution.    QUALIFICATIONS - Education: High school diploma or an equivalent combination of education and experience. - Advanced and/or expert automotive knowledge. Extensive and advanced understanding of automotive parts and accessories in most, if not all, supported vehicles. - Ability to maintain professionalism and use tact when dealing with difficult customers - Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)  - Excellent organizational skills with the ability to handle multiple tasks simultaneously. - Oral and written communication, interpersonal skills. - Ability to prioritize workload and meet deadlines. - Upon hire, successful completion of the Turn5 customer service/sales new hire training program - Bi-lingual a plus PERKS & BENEFITS - Health Insurance: Medical, dental, and vision coverage  - Financial: 401(k)/Roth plans with generous company match! - Work Life Balance: PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements - Automotive Enthusiast Program: - Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.  - Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.  - Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.  - Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance ESSENTIAL DUTIES AND RESPONSIBILITIES - Takes incoming calls, text messages, emails, and chats concerning all automotive accessories from customers who are inquiring about our products or interested in returning product, inquiring about product installation, etc. in order to save the sale. - Answers technical questions/educates internal representatives & customers, providing purchasing suggestions when necessary. - Displays professional, courteous demeanor when interacting with internal representatives or customers. Provides prompt feedback and support to our customers and representatives. - Has advanced knowledge of products and applications allowing for predictive troubleshooting, i.e., asking and answering questions the customer may not know. - Contacts vendors and/or manufacturers when necessary to assist with technical issues, shipments missing pieces, and/or potential issue resolutions. - Handles escalated customer issues when appropriate. - Efficiently enters and processes orders/returns. - Builds rapport with customers to foster repeat business & own their experience with Turn5 up to and including service-related issues. - Continues education through company sponsored programs, improving expertise in product knowledge as well as skills to communicate with and educate the staff members they are supporting most effectively. - Meets performance expectations of the position regarding customer service quality, customer contacts, SLA times, etc. - Notifies Sales leadership team of trends or problems encountered. - Participates in special projects and performs various other duties as assigned.  ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation) - Visual and hearing capability. - Ability to sit for long periods of time. - Ability to maintain attendance as defined by company policy. - Ability to work under pressure in order to meet strict deadlines. - Ability to operate general office equipment i.e. fax machine, photocopier, computer printer - Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. In order to satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances #Sales

Paystarting between $17.00 – $19.00/hour with shift differential opportunities and the potential to earn up to $24.00/hour with career path advancement!   Bonus up to $30k+ per year with our competitive sales-based bonus program and work 100% from HOME helping support automotive enthusiasts purchase parts for their dream builds!   WHO IS TURN5? Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.   POSITION SUMMARY Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, & Drive with us! Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.   QUALIFICATIONS - Education: High school diploma or an equivalent combination of education and experience. - Must have or have the ability to acquire automotive knowledge in all supported vehicles. - Excellent sales ability and some product knowledge or ability to learn. - Ability to maintain attendance as defined by company policy. - Ability to maintain professionalism and use tact when dealing with difficult customers. - Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)  - Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.  - Excellent organizational skills with the ability to handle multiple tasks simultaneously. - Oral and written communication, interpersonal skills. - Ability to prioritize workload and meet deadlines. - Upon hire, successful completion of the Turn5 sales new hire training program. - Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, IN, NV, or UT - Bi-lingual a plus PERKS & BENEFITS - Health Insurance: Medical, dental, and vision coverage  - Financial: 401(k)/Roth plans with generous company match! - Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements - Automotive Enthusiast Program: - Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.  - Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.  - Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.  - Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance ESSENTIAL DUTIES AND RESPONSIBILITIES  - Handles customer communication via calls, text messages, and online chats regarding automotive accessory orders, product inquiries, and returns. - Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. - Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. - Uses excitement and product knowledge to sell automotive accessories. - Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc. - Builds rapport with customers to foster repeat business up to and including service-related issues. - Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. - Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.). - Answers questions/educates customers, providing purchasing suggestions as necessary. - Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – phone, chats, texting tool, livechat tickets, quotes, etc. - Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. - Notifies Sales leadership team of trends or problems encountered. - Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles. - Participates in special projects and performs other duties as assigned. - Performs various assigned tasks directed from leadership team. ESSENTIAL JOB FUNCTIONS(As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation) - Visual and hearing capability. - Ability to sit for long periods of time. - Ability to maintain attendance as defined by company policy. - Ability to work under pressure in order to meet strict deadlines. - Ability to operate general office equipment i.e. fax machine, photocopier, computer printer - Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. In order to satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.