Wheel & Tire Specialist - Remote

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area, and we are expanding! Best known for our award-winning e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com and AmericanTrucks.com, we’ve been engaging car enthusiasts with exceptional products, services, and experiences since 2004.

Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.

Under the direction of the Wheel & Tire Sales Lead, aides our customers through their wheel and tire purchasing experience.  Essential in directing consumers to the best aftermarket parts for their vehicle.

Essential Duties and Responsibilities:

• Take incoming calls from customers concerning wheels/tires who are interested in placing orders, inquiring about our products, returning product, etc.
• Use excitement and technical knowledge to build and sell wheel and tire kits, wheel only and tire only sales for customers
• Use wheel/tire sales to make other recommendations and sales for corresponding mods (lowering kits, lift kits, suspension components, etc.)
• Make outbound calls to existing customers to follow up on sales leads (quotes) and close sales
• Take inbound calls from any/all queues as needed and directed by leadership
• Displays professional, courteous demeanor when handling customer calls.  Provides prompt, efficient service to all customer inquiries
• Efficiently enter and process orders/returns
• Answer questions/educate customers, providing purchasing suggestions when necessary
• Notifies Customer Service Leads of trends or problems encountered
• Participates in special projects and performs other duties as assigned.
• Perform various assigned tasks directed from manager

Specific Job Knowledge:

• Intermediate proficiency in Word and Excel
  
• Computer proficient
  
• Excellent organizational skills with the ability to handle multiple tasks simultaneously
  
• Oral and written communication, interpersonal skills.
  
• Ability to prioritize workload and meet deadlines.

• Minimum of 6 months in Representative role
• IPR scores of 3 or better for at least 4/6 months of employment
• High school diploma or an equivalent combination of education and experience.
• Ability to maintain professionalism and use tact when dealing with difficult customers
• Must have or have the ability to acquire automotive knowledge with an expert level in Mustangs
• A minimum of 1 year of previous Customer Service experience.
• Excellent communication and interpersonal skills.
• Successful completion of new hire training program
• Proficiency in computer keyboarding and internet skills -i.e. Microsoft Outlook, Excel, etc.
• Bi-lingual a plus