Desktop Support Specialist

Job Locations US-PA-Paoli
Category
Information Technology

Overview

Turn 5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com and AmericanTrucks.com, we’ve been engaging car enthusiasts with exceptional products, services, and experiences since 2004.

 

Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.

 

To continue our growth path, we need a Desktop Support Specialist to provide the first line of hardware and software support to our employees. This person will join our Paoli team and be responsible for setting up new users, problem solving technology issues and helping keep the day to day life of our employees running smoothly from a technology standpoint. 

Responsibilities

Year 1 is going to be about:

  • Monitoring Help Desk ticketing system - providing technical assistance and support for user issues related to computers, software, and other IT-managed systems
  • Respond to user questions via chat, email, support ticket, phone, or in-person as appropriate. Ask questions to assess the scope and nature of the issue. Resolve or escalate as necessary
  • Train users as needed using those manuals as a base
  • Set up computers, phones, peripherals, and other devices as needed
  • Install, add, move or change telephone extensions and related equipment 
  • Respond to requests for loaner equipment; maintain hardware and inventory for check-in/check-out purposes
  • Occasional local travel to other sites is required with reliable transportation 

Qualifications

We can’t skip over some of the specific skills and experience we know are a “must” to be successful. So, we need you to have:

  • 6-12 months of IT end-user support
  • Computer proficient
  • Ability to prioritize workload and meet deadlines
  • Excellent organizational skills with the ability to handle multiple tasks simultaneously
  • Oral and written communication, interpersonal skills

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