Outbound Operations Manager

Job Locations US-KS-Lenexa
Fulfillment & Production


Turn 5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com and AmericanTrucks.com, we’ve been engaging car enthusiasts with exceptional products, services, and experiences since 2004.


Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.


To continue our growth path, we need an Outbound Operations Manager for our fulfillment center in Lenexa, KS. This is a critical leadership role, so we need someone who has “been there and done that” as it relates to directing the overall direction of the Outbound Operations.


You will be challenged to work both strategically and tactically across all fulfillment activities.  One minute you might be ensuring a smooth run of daily operations, the next minute evaluating KPI’s to manage performance, and the next minute coaching and mentoring outbound employees. Regardless of the task, it’s critical you have strong situational awareness and EQ as you’ll work with diverse stakeholders across the organization.


Year 1 is going to be about:


  • Engaged in daily operations, requiring planning, evaluating, organizing, integrating and delegating to shipping team.
  • Providing management of employees directly or through supervisors to ensure effective selection, retention, development, disciplinary action and performance management.
  • Extensive adhoc analysis and report building including on-time shipping analysis & picking/packing analysis.
  • Ensuring safety compliance of all warehouse employees along with safety trainings as necessary.
  • Training and developing all new/current/seasonal/temp employees on warehouse practices and procedures, including all safety related items. 
  • Coordinating and resolving issues with warehouse receiving.
  • Researching and compiles historical receiving data and competitive analysis.
  • Plan, direct and coordinate the activities of the shipping department in an organized, safe and sanitary work environment that is in compliance with Turn5 policies, OSHA and government regulations.
  • Coordinating the load out schedule with outside contractors to ensure the timely and accurate daily load out.
  • Monitoring and striving to achieve the successful attainment of the shipping metrics.


We can’t skip over some of the specific skills and experience we know are a “must” to be successful.  So, we need you to have:


  • 6-10 years of progressive supply chain experience and at least 2-5 years of progressive experience managing exempt team members in a B2C fulfillment operation (e-commerce highly preferred)
  • Superior leadership, management, and interpersonal skills with a focus on developing staff to meet business demands
  • Proven track record of identifying opportunities for process improvement


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