• Sales Manager

    Job Locations US-PA-Malvern
    Category
    Customer Service/Support
  • Overview

    Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com and AmericanTrucks.com, we’ve been engaging car enthusiasts with exceptional products, services, and experiences since 2004.

     

    Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.

     

    To continue our growth path, we need a Sales Manager to grow sales while maintaining high customer service and satisfaction standards. In this highly impactful position, you will be tasked with driving conversion, AOV and value per call.  This role will oversee training and development within the call center and will be accountable for setting the team up for success from the door to the floor, up skill and cross skill.

     

    You will be challenged to work strategically and tactically to deliver results. One minute you might be developing our supervisory team, the next minute leading the phone channel team in maintaining metric results, policy adherence, and process consistency and the next minute working with the Director to create staffing plans, schedules, quality initiatives and process change initiatives. Regardless of the task, it’s critical you have strong situational awareness and EQ as you’ll work with diverse stakeholders across the organization.

    Responsibilities

    Year 1 is going to be about:

     

    • Directing weekly performance meetings to evaluate the performance of each sales supervisor and their team. Narrowing performance gaps between top and bottom performers
    • Creating an environment where supervisors aggressively strive to hit their targets to achieve all metric results and revenue goals to maximize the value of all call activity.
    • Supporting a self-driven, customer-focused and innovative team that drives a culture of creating an excellent customer experience and supporting a consultative and collaborative sales process.
    • Developing incentive contests and promotional ideas to properly motivate staff
    • Participating in business leadership meetings and develop and drive strategies and programs which improve the competitive position and profitability of the organization

    Qualifications

    We can’t skip over some of the specific skills and experience we know are a “must” to be successful.  So, we need you to have:

    • 5+ years of proven leadership in B2C multi-channel contact center environment
    • Ability to identify with an enthusiast market
    • Automotive knowledge a plus!
    • Experience understanding and analyzing metrics to identify opportunities for future training and continuing education

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