• Customer Service - Tuning Support Rep

    Job Locations US-PA-Malvern
    Customer Service/Support
  • Overview


    At americanmuscle.com, we sell Tuners. We are looking to add a Customer Service Representative/Production Specialist to help support the customer with the purchase of those tuners. This includes but is not limited to entering and processing orders, writing tunes, answering customer questions all while ensuring a positive customer experience. While it would be great if you had an interest in cars, we have a comprehensive training program to get you up to speed in no time.


    If interested in being considered for this role, please apply today! 


    This full-time position works four, ten hour days (3 DAYS OFF). Dress is casual. Full benefits including medical, 401k, paid holidays, PTO, product discounts and MORE!

    More details about the position:

    • Enter and process orders/tunes correctly and efficiently.     
    • Write custom tunes based on customer information provided, be able to assist customers with loading tunes to device and to vehicle.
    • Answer customer questions and provide purchasing suggestions when necessary.
    • Take incoming calls and make outbound calls to existing customers for account updates and follow up information when needed.
    • Displays professional, courteous demeanor when handling customer calls.  Provides prompt, efficient service to all customer inquiries.
    • Answer customer emails in a timely manner. Be able to provide professional responses.


    Key Role Requirements are:

    • 1 year of previous customer service experience preferred but not required
    • High School diploma or equivalent
    • Ability to maintain professionalism when dealing with challenging customers
    • Automotive knowledge a plus


    Position is located in Malvern, PA. No public transportation available. Apply today!


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