• Customer Service Representative

    Job Locations US-PA-Malvern
    Category
    Customer Service/Support
  • Overview

     

    At Turn5, WE SELL FUN!  Parent company to americanmuscle.com, extremeterrain.com and americantrucks.com, our Customer Service Representatives support each growing ecommerce retail site.  

     

    Work in a fast-paced call-center and support car enthusiasts with purchasing parts for their most prized possession—THEIR MUSTANG, F-150, or JEEP.

     

    This full-time. Dress is casual. Full benefits including medical, 401k, paid holidays, PTO, product discounts and MORE!

     

    Car or auto-part knowledge a plus, but we also have a comprehensive training program that will bring you up to speed to assist customers. In no time, you’ll be wanting your own “Stang”.

     


    More details about the position:

    • Take incoming calls from customers who are placing orders, inquiring about our products, returning product, etc.
    • Persuasively provide purchasing suggestions
    • Enter and process orders/returns
    • Answer questions/educate customers
    • Make outbound calls to existing customers for account maintenance purposes as needed
    • Notify Customer Service Supervisors of trends or problems as they occur
    • Perform tasks as assigned by supervisor/managers

     

    Key Role Requirements are:

    • 1 year of previous customer service experience preferred but not required
    • High School diploma or equivalent
    • Ability to maintain professionalism when dealing with challenging customers
    • Automotive knowledge a plus

     

    Pay starts off at $14.00 - $16/hr with a career-path program built in. Apply today!

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