• Outbound Supervisor

    Job Locations US-KS-Lenexa
    Category
    Fulfillment & Production
  • Overview

    Turn 5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com and AmericanTrucks.com, we’ve been engaging car enthusiasts with exceptional products, services, and experiences since 2004.

     

    Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.

     

    To continue our growth path, we need an Outbound Supervisor for our fulfillment center in Lenexa, KS. This is a critical leadership role, so we need someone who has “been there and done that” as it relates to providing leadership and direction to the outbound function.

     

    You will be challenged to work both strategically and tactically across all fulfillment activities.  One minute you might be planning, evaluating, organizing, and delegating the duties for the day to your team, the next minute working with an employee to ensure their productivity goals are met, and the next minute performing extensive analysis and report building. Regardless of the task, it’s critical you have strong situational awareness and EQ as you’ll work with diverse stakeholders across the organization.

    Responsibilities

    Year 1 is going to be about:

     

    • Supervises employees to ensure effective selection, retention, development, disciplinary action and performance management.
    • Monitor department and individual KPI’s to ensure productivity goals are met. Working with employees to improve performance to standards as needed.
    • Executing weekly performance conversations with employees delivering their weekly metrics.
    • Conducting Pre-Communication Meetings (PCM) with receiving associates to discuss daily results, shift and departmental goals, safety/housekeeping issues, and work assignments.

    Qualifications

    We can’t skip over some of the specific skills and experience we know are a “must” to be successful.  So, we need you to have:

    • 2-4 years experience in a related environment serving in a similar leadership capacity

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