Turn 5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com and AmericanTrucks.com, we’ve been engaging car enthusiasts with exceptional products, services, and experiences since 2004.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
To continue our growth path, we need an operations manager to own, manage, and drive the success of our video production studio. This is a critical leadership role, as our video production team is at the core of our customer strategy that creates loyalty by producing authentic, timely and relevant content that bring our brands to life. Your obsession with optimizing workflows, finding efficiencies and troubleshooting performance and vendor issues will keep us on the leading edge.
You will be challenged daily to work both strategically and tactically overseeing a team of product installers, hosts, inventory specialists and videographers. One minute you might be planning production workflow to ensure we are first to market with new content around the next generation of Mustang, Wrangler or Truck, the next minute working with content producers to ensure on time delivery of a specialty vehicle build, and the next minute defining new metrics to better understand time/quality of product installation, workflow volume and inventory management. Regardless of the task, it’s critical you have strong situational awareness and emotional quotient as you’ll work with diverse stakeholders across the organization.
Year 1 is going to be about:
We can’t skip over some of the specific skills and experience we know are a “must” to be successful. So, we need you to have: