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Customer Service Representative

Customer Service Representative

Job Locations 
US-PA-Malvern
Category 
Customer Service/Support

More information about this job

Overview

 

 

At Turn5, WE SELL FUN!  Parent company to americanmuscle.com and extremeterrain.com, our Customer Service Representatives support both growing ecommerce retail sites.  

 

Work in a fast-paced call-center and support car enthusiasts with purchasing parts for their most prized possession—THEIR MUSTANG, F-150, or JEEP.

 

 

This full-time position works four, ten hour days (3 DAYS OFF!!!). Dress is casual. Full benefits including medical, 401k, paid holidays, PTO, product discounts and MORE!

 

Car or auto-part knowledge a plus, but we also have a comprehensive training program that will bring you up to speed to assist customers. In no time, you’ll be wanting your own “Stang”.

 


More details about the position:

  • Take incoming calls from customers who are placing orders, inquiring about our products, returning product, etc.
  • Enter and process orders/returns
  • Answer questions/educate customers, providing purchasing suggestions when necessary
  • Make outbound calls to existing customers for account maintenance purposes as needed
  • Notify Customer Service Supervisors of trends or problems as they occur
  • Perform tasks as assigned by supervisor/managers

 

Key Role Requirements are:

  • 1 year of previous customer service experience preferred but not required
  • High School diploma or equivalent
  • Ability to maintain professionalism when dealing with challenging customers
  • Automotive knowledge a plus

 

No public transportation available. Pay starts off at $14.00/hr with a career-path program built in. Apply today!